Privacy Policy
Privacy Policy
Last Updated: June 2026
Introduction
At FareFinding Ltd ("FareFinding", "we", "our", or "us"), we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit FareFinding.com, contact us, request a quotation, submit an enquiry, or use any of our travel-related services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
FareFinding Ltd is a London-based travel company that helps customers find flights, hotels, holiday packages, and other travel-related services through a network of independent travel suppliers and partners.
For the purposes of UK data protection law, FareFinding Ltd is the data controller responsible for your personal information.
Information We Collect
Information You Provide to Us
When you contact FareFinding, submit an enquiry, request a quotation, or make a booking, we may collect information including:
• Full name
• Email address
• Telephone number
• WhatsApp number
• Travel dates
• Destination information
• Passenger information
• Preferred airlines or hotels
• Travel preferences
• Special travel requirements
• Payment-related information where required for bookings
We only collect information necessary to provide our travel services and respond to your requests.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring websites
• Website usage information
This information helps us improve our website, monitor performance, and better understand how visitors use our services.
How We Use Your Information
We may use your personal information to:
• Respond to enquiries and travel requests
• Provide quotations and travel options
• Arrange bookings with travel suppliers
• Contact you regarding your enquiry or booking
• Verify booking information
• Provide customer support
• Improve our services and website
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Send promotional offers and travel deals where permitted
We will only use your information where we have a lawful basis for doing so.
Marketing Communications
From time to time, we may send information about:
• Travel offers
• Promotional fares
• Holiday deals
• Company news
• Special discounts
You may opt out of receiving marketing communications at any time by contacting us or following any unsubscribe instructions included in our communications.
We will not send marketing communications where prohibited by law.
Travel Bookings and Supplier Information
To provide quotations, process bookings, and arrange travel services, we may share relevant information with third-party suppliers, including:
• Airlines
• Hotels
• Tour operators
• Travel wholesalers
• Ground transportation providers
• Travel technology providers
Only information necessary to process your enquiry or booking will be shared.
Please note that these suppliers operate under their own privacy policies, and FareFinding is not responsible for their privacy practices.
WhatsApp, Telephone and Email Communications
If you contact us via:
• WhatsApp
• Telephone
• Email
• Social media
• Website enquiry forms
we may retain records of those communications to:
• Respond to your enquiries
• Provide customer support
• Improve our services
• Maintain accurate booking records
• Meet legal obligations
These records may be securely stored within our internal systems.
Cookies and Website Analytics
FareFinding.com may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
• Remember user preferences
• Analyse website traffic
• Understand visitor behaviour
• Improve website performance
We may also use trusted third-party analytics services to collect anonymous usage information.
You can control cookie settings through your browser preferences.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from:
• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction
While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Respond to enquiries
• Manage bookings
• Meet legal requirements
• Resolve disputes
• Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection laws, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent where applicable
• Request transfer of your information
Requests may be subject to legal and regulatory requirements.
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Some travel suppliers and service providers may be located outside the United Kingdom.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
Children's Privacy
FareFinding's services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If we become aware that personal information has been collected improperly, we will take appropriate steps to remove it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites and encourage users to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page together with the revised update date.
We encourage visitors to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
FareFinding Ltd
Website: www.farefinding.com
Email: info@farefinding.com
Telephone: +44 204 600 6956
WhatsApp: +44 204 600 6956
London, United Kingdom
If you are unhappy with how your personal information has been handled, you may also contact the UK Information Commissioner's Office (ICO) through their official website at https://www.ico.org.uk.
Last Updated: June 2026
Introduction
At FareFinding Ltd ("FareFinding", "we", "our", or "us"), we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit FareFinding.com, contact us, request a quotation, submit an enquiry, or use any of our travel-related services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
FareFinding Ltd is a London-based travel company that helps customers find flights, hotels, holiday packages, and other travel-related services through a network of independent travel suppliers and partners.
For the purposes of UK data protection law, FareFinding Ltd is the data controller responsible for your personal information.
Information We Collect
Information You Provide to Us
When you contact FareFinding, submit an enquiry, request a quotation, or make a booking, we may collect information including:
• Full name
• Email address
• Telephone number
• WhatsApp number
• Travel dates
• Destination information
• Passenger information
• Preferred airlines or hotels
• Travel preferences
• Special travel requirements
• Payment-related information where required for bookings
We only collect information necessary to provide our travel services and respond to your requests.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring websites
• Website usage information
This information helps us improve our website, monitor performance, and better understand how visitors use our services.
How We Use Your Information
We may use your personal information to:
• Respond to enquiries and travel requests
• Provide quotations and travel options
• Arrange bookings with travel suppliers
• Contact you regarding your enquiry or booking
• Verify booking information
• Provide customer support
• Improve our services and website
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Send promotional offers and travel deals where permitted
We will only use your information where we have a lawful basis for doing so.
Marketing Communications
From time to time, we may send information about:
• Travel offers
• Promotional fares
• Holiday deals
• Company news
• Special discounts
You may opt out of receiving marketing communications at any time by contacting us or following any unsubscribe instructions included in our communications.
We will not send marketing communications where prohibited by law.
Travel Bookings and Supplier Information
To provide quotations, process bookings, and arrange travel services, we may share relevant information with third-party suppliers, including:
• Airlines
• Hotels
• Tour operators
• Travel wholesalers
• Ground transportation providers
• Travel technology providers
Only information necessary to process your enquiry or booking will be shared.
Please note that these suppliers operate under their own privacy policies, and FareFinding is not responsible for their privacy practices.
WhatsApp, Telephone and Email Communications
If you contact us via:
• Telephone
• Social media
• Website enquiry forms
we may retain records of those communications to:
• Respond to your enquiries
• Provide customer support
• Improve our services
• Maintain accurate booking records
• Meet legal obligations
These records may be securely stored within our internal systems.
Cookies and Website Analytics
FareFinding.com may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
• Remember user preferences
• Analyse website traffic
• Understand visitor behaviour
• Improve website performance
We may also use trusted third-party analytics services to collect anonymous usage information.
You can control cookie settings through your browser preferences.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from:
• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction
While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Respond to enquiries
• Manage bookings
• Meet legal requirements
• Resolve disputes
• Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection laws, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent where applicable
• Request transfer of your information
Requests may be subject to legal and regulatory requirements.
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Some travel suppliers and service providers may be located outside the United Kingdom.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
Children's Privacy
FareFinding's services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If we become aware that personal information has been collected improperly, we will take appropriate steps to remove it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites and encourage users to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page together with the revised update date.
We encourage visitors to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
FareFinding Ltd
Website: www.farefinding.com
Email: info@farefinding.com
Telephone: +44 204 600 6956
WhatsApp: +44 204 600 6956
London, United Kingdom
If you are unhappy with how your personal information has been handled, you may also contact the UK Information Commissioner's Office (ICO) through their official website at https://www.ico.org.uk.