Terms and Conditions
Terms and Conditions
Last Updated: June 2026
Welcome to FareFinding
Thank you for visiting FareFinding.com.
These Terms and Conditions explain how our website and services work, and the responsibilities of both FareFinding Ltd and our customers. By using our website, requesting a quotation, submitting an enquiry, or booking travel through us, you agree to these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Who We Are
FareFinding Ltd is a London-based travel company that helps customers find competitive travel options through a network of airlines, travel suppliers, consolidators, hotels, and travel partners.
We specialise in assisting customers with:
• Flights
• Hotels
• Holiday packages
• Multi-destination travel
• Group travel
• Business travel
• Tailor-made travel arrangements
FareFinding Ltd is not an airline, hotel operator, tour operator, or transportation provider. We act as an independent travel intermediary and assist customers in sourcing and arranging travel products provided by third-party suppliers.
Prices Displayed on Our Website
The prices shown on FareFinding.com are intended as a guide only.
All fares, prices, offers, and promotions displayed on our website are:
• Subject to availability
• Subject to change without notice
• Based on limited availability
• Indicative only
• Not guaranteed until confirmed
The prices displayed should be considered "from prices" and are provided to give customers an indication of available travel options.
Travel prices can change frequently due to airline updates, supplier availability, currency fluctuations, taxes, and demand. For this reason, we cannot guarantee that a fare displayed on our website will still be available when you contact us.
A final price can only be confirmed once:
• Your enquiry has been reviewed;
• Availability has been checked;
• Supplier pricing has been verified; and
• A written quotation or booking confirmation has been issued.
Travel Quotations
Any quotation provided by FareFinding, whether by phone, email, WhatsApp, social media, or through our website, is subject to availability and supplier confirmation.
Quotations are not guaranteed and may change before booking confirmation.
Until payment has been received and a booking has been confirmed, FareFinding reserves the right to amend, withdraw, or revise any quotation.
Third-Party Travel Suppliers
All travel products and services arranged through FareFinding are supplied by independent third-party providers, including:
• Airlines
• Hotels
• Tour operators
• Travel wholesalers
• Ground transportation providers
• Other travel suppliers
Each supplier operates under its own terms and conditions. These may include restrictions relating to cancellations, refunds, baggage allowances, schedule changes, ticket validity, amendments, and other booking conditions.
Customers are responsible for reviewing and accepting any applicable supplier terms before proceeding with a booking.
ATOL and Financial Protection
FareFinding Ltd acts as an independent travel intermediary and third-party fare provider.
Unless specifically stated otherwise in writing, FareFinding Ltd is not an ATOL holder and does not provide ATOL protection directly.
Where travel arrangements are supplied by an ATOL-protected travel provider, customers will receive the relevant ATOL Certificate and documentation directly from the supplier responsible for providing that protection.
Any financial protection, insurance, or consumer protection arrangements relating to a booking are subject to the terms and conditions of the relevant travel supplier.
Customers are strongly encouraged to obtain comprehensive travel insurance covering cancellation, medical expenses, travel disruption, personal belongings, and other unforeseen circumstances before travelling.
If you have any questions regarding financial protection or supplier protection schemes, please contact us before confirming your booking.
Marketing and Promotional Fare Disclaimer
FareFinding.com may display promotional fares, special offers, discounted travel deals, and example pricing for marketing and informational purposes.
These fares are intended to provide customers with an indication of potential travel costs and may be based on:
• Historical pricing
• Limited promotional inventory
• Supplier special offers
• Restricted travel dates
• Specific booking conditions
Promotional fares may have limited availability and may not be available at the time of enquiry.
The availability of advertised fares can change rapidly due to factors including:
• Airline fare updates
• Supplier inventory changes
• Currency fluctuations
• Tax and surcharge adjustments
• Demand levels
• Booking class availability
For this reason, FareFinding cannot guarantee that any fare advertised on the website, social media platforms, email campaigns, WhatsApp communications, blogs, or other marketing materials will be available when a customer makes an enquiry.
All advertised prices should be considered "from prices" unless explicitly stated otherwise.
A fare is only confirmed when:
1. Availability has been verified;
2. A quotation has been issued;
3. Payment has been received; and
4. A booking confirmation has been provided in writing.
FareFinding reserves the right to amend, withdraw, or update any advertised fare, promotion, offer, or travel package without prior notice.
Booking Confirmation
A booking is only considered confirmed when:
1. Payment has been received;
2. The travel supplier has accepted the booking;
3. FareFinding has issued a booking confirmation.
Until these steps have been completed, no booking should be considered guaranteed.
Payments
Full or partial payment may be required before a booking can be confirmed.
By making payment, you confirm that:
• The information you have provided is accurate;
• You are authorised to use the payment method provided;
• You understand and accept the relevant supplier conditions.
FareFinding reserves the right to decline any booking request at its discretion.
Changes, Cancellations and Refunds
Cancellation, amendment, and refund requests are governed by the rules and policies of the relevant travel supplier.
As FareFinding does not control supplier policies, we cannot guarantee:
• Eligibility for refunds;
• Approval of cancellation requests;
• Future travel credits;
• Schedule amendments;
• Waiver of supplier fees.
Where FareFinding has provided additional services or administrative support, any associated service fees may be non-refundable.
Refund processing times vary and are determined by suppliers, payment providers, and financial institutions.
Travel Documents and Entry Requirements
It is the customer's responsibility to ensure that all travellers have the correct documentation before travel.
This may include:
• Valid passports
• Visas
• Travel authorisations
• Vaccination certificates
• Health documentation
• Any other documents required by local authorities
FareFinding cannot accept responsibility for travel disruption, denied boarding, visa refusals, missed departures, or refusal of entry caused by incorrect or missing documentation.
Customer Responsibilities
Before confirming a booking, customers should carefully review all information provided, including:
• Passenger names
• Travel dates
• Destinations
• Contact details
• Passport information
• Flight details
Any errors identified after confirmation may result in additional charges imposed by suppliers.
Website Content and Accuracy
We make every reasonable effort to keep the information on our website accurate and up to date.
However, we cannot guarantee that all content, pricing, availability information, or travel details will always be complete, accurate, or current.
Information may be updated, corrected, or removed without notice.
Intellectual Property
Unless otherwise stated, all content on FareFinding.com, including text, graphics, branding, logos, images, layouts, and website design, belongs to FareFinding Ltd and may not be copied, reproduced, or distributed without permission.
All third-party trademarks, airline names, hotel names, and logos remain the property of their respective owners.
Limitation of Liability
To the fullest extent permitted by law, FareFinding Ltd shall not be responsible for any loss, damage, expense, inconvenience, delay, or disruption arising from:
• Airline schedule changes
• Flight cancellations
• Supplier insolvency
• Missed connections
• Weather conditions
• Natural disasters
• Government restrictions
• Industrial action or strikes
• Visa refusals
• Health emergencies
• Events beyond our reasonable control
As an intermediary, FareFinding is not responsible for the acts, omissions, or performance of third-party travel suppliers.
Where liability cannot legally be excluded, our liability shall be limited to the amount paid directly to FareFinding for the services we provided.
Force Majeure
FareFinding shall not be liable for any failure or delay in providing services due to circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
• Natural disasters
• Extreme weather events
• War or civil unrest
• Terrorist activity
• Pandemics
• Government actions
• Airline or airport disruptions
• Technology failures
• Power outages
Links to Other Websites
Our website may contain links to third-party websites for convenience and information purposes.
FareFinding does not control or endorse these websites and accepts no responsibility for their content, services, or privacy practices.
Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page and will take effect immediately upon publication. We encourage users to review this page periodically.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
FareFinding Ltd
Website: www.farefinding.com
Email: info@farefinding.com
Telephone: +44 204 600 6956
WhatsApp: +44 204 600 6956
London, United Kingdom
Last Updated: June 2026
Welcome to FareFinding
Thank you for visiting FareFinding.com.
These Terms and Conditions explain how our website and services work, and the responsibilities of both FareFinding Ltd and our customers. By using our website, requesting a quotation, submitting an enquiry, or booking travel through us, you agree to these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Who We Are
FareFinding Ltd is a London-based travel company that helps customers find competitive travel options through a network of airlines, travel suppliers, consolidators, hotels, and travel partners.
We specialise in assisting customers with:
• Flights
• Hotels
• Holiday packages
• Multi-destination travel
• Group travel
• Business travel
• Tailor-made travel arrangements
FareFinding Ltd is not an airline, hotel operator, tour operator, or transportation provider. We act as an independent travel intermediary and assist customers in sourcing and arranging travel products provided by third-party suppliers.
Prices Displayed on Our Website
The prices shown on FareFinding.com are intended as a guide only.
All fares, prices, offers, and promotions displayed on our website are:
• Subject to availability
• Subject to change without notice
• Based on limited availability
• Indicative only
• Not guaranteed until confirmed
The prices displayed should be considered "from prices" and are provided to give customers an indication of available travel options.
Travel prices can change frequently due to airline updates, supplier availability, currency fluctuations, taxes, and demand. For this reason, we cannot guarantee that a fare displayed on our website will still be available when you contact us.
A final price can only be confirmed once:
• Your enquiry has been reviewed;
• Availability has been checked;
• Supplier pricing has been verified; and
• A written quotation or booking confirmation has been issued.
Travel Quotations
Any quotation provided by FareFinding, whether by phone, email, WhatsApp, social media, or through our website, is subject to availability and supplier confirmation.
Quotations are not guaranteed and may change before booking confirmation.
Until payment has been received and a booking has been confirmed, FareFinding reserves the right to amend, withdraw, or revise any quotation.
Third-Party Travel Suppliers
All travel products and services arranged through FareFinding are supplied by independent third-party providers, including:
• Airlines
• Hotels
• Tour operators
• Travel wholesalers
• Ground transportation providers
• Other travel suppliers
Each supplier operates under its own terms and conditions. These may include restrictions relating to cancellations, refunds, baggage allowances, schedule changes, ticket validity, amendments, and other booking conditions.
Customers are responsible for reviewing and accepting any applicable supplier terms before proceeding with a booking.
ATOL and Financial Protection
FareFinding Ltd acts as an independent travel intermediary and third-party fare provider.
Unless specifically stated otherwise in writing, FareFinding Ltd is not an ATOL holder and does not provide ATOL protection directly.
Where travel arrangements are supplied by an ATOL-protected travel provider, customers will receive the relevant ATOL Certificate and documentation directly from the supplier responsible for providing that protection.
Any financial protection, insurance, or consumer protection arrangements relating to a booking are subject to the terms and conditions of the relevant travel supplier.
Customers are strongly encouraged to obtain comprehensive travel insurance covering cancellation, medical expenses, travel disruption, personal belongings, and other unforeseen circumstances before travelling.
If you have any questions regarding financial protection or supplier protection schemes, please contact us before confirming your booking.
Marketing and Promotional Fare Disclaimer
FareFinding.com may display promotional fares, special offers, discounted travel deals, and example pricing for marketing and informational purposes.
These fares are intended to provide customers with an indication of potential travel costs and may be based on:
• Historical pricing
• Limited promotional inventory
• Supplier special offers
• Restricted travel dates
• Specific booking conditions
Promotional fares may have limited availability and may not be available at the time of enquiry.
The availability of advertised fares can change rapidly due to factors including:
• Airline fare updates
• Supplier inventory changes
• Currency fluctuations
• Tax and surcharge adjustments
• Demand levels
• Booking class availability
For this reason, FareFinding cannot guarantee that any fare advertised on the website, social media platforms, email campaigns, WhatsApp communications, blogs, or other marketing materials will be available when a customer makes an enquiry.
All advertised prices should be considered "from prices" unless explicitly stated otherwise.
A fare is only confirmed when:
1. Availability has been verified;
2. A quotation has been issued;
3. Payment has been received; and
4. A booking confirmation has been provided in writing.
FareFinding reserves the right to amend, withdraw, or update any advertised fare, promotion, offer, or travel package without prior notice.
Booking Confirmation
A booking is only considered confirmed when:
1. Payment has been received;
2. The travel supplier has accepted the booking;
3. FareFinding has issued a booking confirmation.
Until these steps have been completed, no booking should be considered guaranteed.
Payments
Full or partial payment may be required before a booking can be confirmed.
By making payment, you confirm that:
• The information you have provided is accurate;
• You are authorised to use the payment method provided;
• You understand and accept the relevant supplier conditions.
FareFinding reserves the right to decline any booking request at its discretion.
Changes, Cancellations and Refunds
Cancellation, amendment, and refund requests are governed by the rules and policies of the relevant travel supplier.
As FareFinding does not control supplier policies, we cannot guarantee:
• Eligibility for refunds;
• Approval of cancellation requests;
• Future travel credits;
• Schedule amendments;
• Waiver of supplier fees.
Where FareFinding has provided additional services or administrative support, any associated service fees may be non-refundable.
Refund processing times vary and are determined by suppliers, payment providers, and financial institutions.
Travel Documents and Entry Requirements
It is the customer's responsibility to ensure that all travellers have the correct documentation before travel.
This may include:
• Valid passports
• Visas
• Travel authorisations
• Vaccination certificates
• Health documentation
• Any other documents required by local authorities
FareFinding cannot accept responsibility for travel disruption, denied boarding, visa refusals, missed departures, or refusal of entry caused by incorrect or missing documentation.
Customer Responsibilities
Before confirming a booking, customers should carefully review all information provided, including:
• Passenger names
• Travel dates
• Destinations
• Contact details
• Passport information
• Flight details
Any errors identified after confirmation may result in additional charges imposed by suppliers.
Website Content and Accuracy
We make every reasonable effort to keep the information on our website accurate and up to date.
However, we cannot guarantee that all content, pricing, availability information, or travel details will always be complete, accurate, or current.
Information may be updated, corrected, or removed without notice.
Intellectual Property
Unless otherwise stated, all content on FareFinding.com, including text, graphics, branding, logos, images, layouts, and website design, belongs to FareFinding Ltd and may not be copied, reproduced, or distributed without permission.
All third-party trademarks, airline names, hotel names, and logos remain the property of their respective owners.
Limitation of Liability
To the fullest extent permitted by law, FareFinding Ltd shall not be responsible for any loss, damage, expense, inconvenience, delay, or disruption arising from:
• Airline schedule changes
• Flight cancellations
• Supplier insolvency
• Missed connections
• Weather conditions
• Natural disasters
• Government restrictions
• Industrial action or strikes
• Visa refusals
• Health emergencies
• Events beyond our reasonable control
As an intermediary, FareFinding is not responsible for the acts, omissions, or performance of third-party travel suppliers.
Where liability cannot legally be excluded, our liability shall be limited to the amount paid directly to FareFinding for the services we provided.
Force Majeure
FareFinding shall not be liable for any failure or delay in providing services due to circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
• Natural disasters
• Extreme weather events
• War or civil unrest
• Terrorist activity
• Pandemics
• Government actions
• Airline or airport disruptions
• Technology failures
• Power outages
Links to Other Websites
Our website may contain links to third-party websites for convenience and information purposes.
FareFinding does not control or endorse these websites and accepts no responsibility for their content, services, or privacy practices.
Changes to These Terms
We may update these Terms and Conditions from time to time.
Any changes will be published on this page and will take effect immediately upon publication. We encourage users to review this page periodically.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
FareFinding Ltd
Website: www.farefinding.com
Email: info@farefinding.com
Telephone: +44 204 600 6956
WhatsApp: +44 204 600 6956
London, United Kingdom