Privacy Policy
Who We Are
FareFinding Ltd is a UK-registered company that provides travel consultancy and fare-finding services. We assist customers in researching and identifying suitable flight fares, hotel options, and travel deals from third-party travel providers for journeys from the United Kingdom to destinations across Asia, South Asia, the Middle East, Turkey, Morocco, Greece, and other international locations.
Important: FareFinding Ltd does not sell flights or hotels directly, is not a travel agency or tour operator, is not ATOL or ABTA protected, and is not affiliated with any airline, hotel, or booking platform. We provide consultancy services only. Any bookings are made either directly by you with the third-party supplier or, if requested, by us on your behalf using information you have provided.
Information We Collect
When you contact us or submit a travel consultation request, we may collect information including:
Full name
Email address
Telephone number
WhatsApp number
Departure airport
Destination country, city or airport
Preferred travel dates
Number of adults, children and infants travelling
Cabin class preferences
Hotel requirements
Travel budget
Preferred airlines
Special travel requests
Additional notes or messages you provide
When you browse our website, we may also automatically collect certain technical information such as:
IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referral source
Cookies and similar technologies
How We Use Your Information
We use your information to:
Respond to your travel enquiries.
Research suitable flight and hotel options from third-party providers.
Provide travel consultancy and fare-finding assistance.
Prepare personalised travel quotations or recommendations.
Contact you by telephone, email or WhatsApp regarding your enquiry.
Manage customer records through our internal CRM system.
Improve our website, services and customer experience.
Prevent fraud and protect the security of our website.
Maintain business records for customer service, legal and accounting purposes.
Comply with applicable legal and regulatory obligations.
We will only use your information where we have a lawful basis to do so under applicable UK data protection legislation.
Sharing Your Information
We respect your privacy and do not sell your personal information to third parties.
Where necessary to assist with your enquiry, we may share relevant information with carefully selected third parties, including:
Airlines
Hotels
Travel booking platforms
Technology providers
Website hosting providers
Email and communication providers
Payment processors (where applicable)
Professional advisers
Legal or regulatory authorities where required by law
Any booking made with a third-party travel supplier is governed by that supplier's own Privacy Policy and Terms & Conditions. FareFinding Ltd is not responsible for how third-party providers use your information once it has been shared with them for booking purposes.
Travel Consultancy Services
FareFinding Ltd acts solely as an independent travel consultancy.
We help customers identify suitable travel options and competitive fares available from third-party providers. Unless specifically agreed, FareFinding Ltd is not the supplier of your travel services.
Where you request us to assist with completing a booking on your behalf, we will only use the personal information necessary to complete that request with the relevant third-party supplier.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
These measures include secure systems, restricted staff access, password protection, encrypted communications where appropriate, and regular security monitoring.
While we take appropriate precautions, no method of transmitting information over the internet or storing electronic data can ever be guaranteed to be completely secure.
How Long We Keep Your Information
We only retain your personal information for as long as reasonably necessary to:
Provide our consultancy services.
Manage customer enquiries.
Maintain CRM records.
Meet legal, accounting and tax obligations.
Resolve disputes.
Protect our legitimate business interests.
When your information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance your browsing experience.
Some cookies are essential for the operation of the website, while others help us understand how visitors use our services. You can manage or disable cookies through your browser settings at any time. For more information, please refer to our Cookie Policy.
Your Rights
Subject to applicable UK data protection laws, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where appropriate.
Restrict or object to certain processing activities.
Request transfer of your information to another organisation where applicable.
Withdraw your consent where processing is based on consent.
Lodge a complaint with the UK Information Commissioner's Office (ICO).
We will respond to legitimate requests in accordance with applicable legal requirements.
Third-Party Websites
Our website may contain links to third-party travel websites, airlines, hotels and booking platforms. We are not responsible for the content, security or privacy practices of those external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are intended for adults arranging travel. We do not knowingly collect personal information directly from children under the age of 16 without the consent of a parent or legal guardian.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business operations. Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
FareFinding Ltd
Flat 6 Temple House
The Drive
London E17 3DJ
United Kingdom
Telephone: 0208 163 3929
WhatsApp: 0204 600 6972
You may also contact us using the enquiry form available on our Contact Us page.