Terms of Use
These Terms of Use govern your access to and use of farefinding.com and the travel consultancy services provided by FareFinding Ltd. By accessing our website or using our services, you agree to be bound by these Terms of Use. If you do not agree with these terms, you should not use our website or services.
About FareFinding Ltd
FareFinding Ltd is a company registered in England and Wales that provides independent travel consultancy and fare-finding services for customers based in the United Kingdom.
Our role is to help customers research and identify suitable flights, hotels, and travel options offered by third-party providers for travel from UK airports to destinations across Asia, South Asia, the Middle East, Turkey, Morocco, Greece, and other international destinations.
FareFinding Ltd is not:
An airline
A hotel operator
A tour operator
A travel agency
An online travel agency (OTA)
A package holiday organiser
A principal travel provider
We are not ATOL protected, not ABTA protected, and not affiliated with any airline, hotel, booking platform, or travel supplier.
Our services are consultancy services designed to assist you in identifying travel options and making informed travel decisions.
Our Consultancy Services
FareFinding Ltd researches publicly available travel options and may provide information about flights, hotels, routes, schedules, and indicative pricing from independent third-party suppliers.
Our consultancy service may include:
Researching flight fares.
Researching hotel accommodation.
Identifying suitable travel routes.
Comparing available travel options.
Providing travel recommendations based on the information you provide.
Assisting you with general travel enquiries.
Assisting with making bookings on your behalf where specifically requested.
Unless expressly agreed otherwise, FareFinding Ltd does not act as the supplier of any travel services.
Third-Party Travel Suppliers
All flights, hotels, accommodation, transport services, insurance, and any other travel products are supplied by independent third-party providers.
Where you decide to proceed with a booking:
Your booking contract is with the relevant third-party supplier.
The supplier's own Terms & Conditions, Privacy Policy, cancellation policy, refund policy, baggage rules, and booking conditions will apply.
FareFinding Ltd is not responsible for the performance or actions of any third-party supplier.
If you ask us to assist with making a booking on your behalf, you authorise us to use the information you provide solely for that purpose.
Prices and Availability
Any prices, examples, promotions, destination guides, route suggestions, popular flights, hotel examples, travel information, or "from prices" displayed on this website are provided for general guidance only.
Prices may change at any time due to factors including:
Airline pricing updates
Hotel availability
Currency fluctuations
Seasonal demand
Promotional expiry
Taxes and government charges
Supplier pricing changes
No price displayed on our website should be considered a confirmed quotation or guaranteed offer.
Prices and availability are only confirmed once accepted by the relevant third-party supplier.
Booking Responsibility
Customers remain responsible for carefully checking all booking details before confirming any reservation.
This includes ensuring the accuracy of:
Passenger names
Dates of travel
Departure and arrival airports
Destination details
Passport validity
Visa requirements
Health requirements
Transit requirements
Baggage allowances
Travel insurance
Cancellation and refund conditions
FareFinding Ltd cannot accept responsibility for losses arising from incorrect information supplied by customers.
Customer Responsibilities
When using our website or consultancy services, you agree to:
Provide accurate and truthful information.
Keep your contact information up to date.
Review all travel information before making decisions.
Comply with the terms of any third-party travel supplier.
Ensure you meet passport, visa, health, vaccination, and immigration requirements.
Arrange appropriate travel insurance where necessary.
Website Use
You agree not to:
Use the website for unlawful purposes.
Submit false or misleading enquiries.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Copy, reproduce, distribute, or commercially exploit website content without written permission from FareFinding Ltd.
We reserve the right to restrict or terminate access where misuse is identified.
Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, branding, logos, layouts, designs, images, icons, software, and original content, belongs to FareFinding Ltd or is used under appropriate licence.
You may view and use the website for personal, non-commercial purposes only.
Limitation of Liability
FareFinding Ltd exercises reasonable care in providing travel consultancy services. However, we cannot guarantee:
Fare availability
Lowest prices
Airline schedules
Hotel availability
Booking confirmation
Currency exchange rates
Travel restrictions
Visa approvals
Immigration decisions
Supplier performance
To the fullest extent permitted by law, FareFinding Ltd shall not be liable for any direct, indirect, incidental, consequential, or financial losses arising from:
Third-party supplier actions or failures.
Airline cancellations or schedule changes.
Hotel overbookings.
Booking errors caused by incorrect customer information.
Visa or immigration refusals.
Government travel restrictions.
Force majeure events.
Website downtime or technical interruptions.
Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.
Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, protect, and process your personal information.
By using our services, you acknowledge that your information may be processed in accordance with those policies.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in legislation, business operations, or our services.
The latest version will always be available on our website, and continued use of our services after any updates constitutes acceptance of the revised Terms.
Governing Law
These Terms of Use are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms of Use or our consultancy services, please contact:
FareFinding Ltd
Flat 6 Temple House
The Drive
London E17 3DJ
United Kingdom
Telephone: 0208 163 3929
WhatsApp: 0204 600 6972
Alternatively, you can contact us using the enquiry form available on our Contact Us page.