Terms of use

2. Who We Are

FareFinding Ltd is an independent United Kingdom-based travel consultancy specialising in travel research, fare-finding services, and personalised travel assistance for customers travelling from the United Kingdom to destinations worldwide.

Our consultants assist customers by researching available flights, hotel accommodation, transport options, and other travel-related services through independent third-party travel suppliers. Our objective is to help customers make informed travel decisions by identifying suitable travel options based upon their individual requirements, travel preferences, destination choices, and budgets.

Our consultancy services may include assistance with:

• Flight research;
• Hotel accommodation research;
• Fare comparisons;
• Multi-city travel planning;
• Family travel arrangements;
• Business travel consultancy;
• Group travel travel planning;
• Destination guidance;
• Alternative travel dates and routing options;
• General travel consultancy; and
• Administrative assistance connected with travel enquiries.

FareFinding Ltd operates independently and is not owned by, affiliated with, endorsed by, or acting on behalf of any airline, hotel chain, transport operator, booking platform, online travel agency, accommodation provider, tour operator, or travel supplier unless expressly stated.

Our independence enables us to research travel information from a wide range of independent travel suppliers and provide objective consultancy based upon the information available at the time of your enquiry.

Unless specifically stated otherwise in relation to a particular travel arrangement, FareFinding Ltd is not:

• an airline;
• a hotel operator;
• a package holiday organiser;
• a transport provider;
• an online travel agency (OTA);
• an owner of travel inventory;
• an Air Travel Organiser's Licence (ATOL) holder;
• a member of the Association of British Travel Agents (ABTA); or
• the principal provider of travel services discussed during the consultancy process.

Where requested by customers, FareFinding Ltd may assist with researching travel options, obtaining quotations, communicating with independent travel suppliers, explaining booking conditions, or facilitating travel arrangements using information supplied by the customer.

Where travel services are ultimately supplied by an independent provider, responsibility for delivering those services remains with the relevant supplier, whose own contractual documentation, policies, booking conditions, cancellation terms, refund procedures, baggage rules, operational decisions, and customer support arrangements shall apply.

Our role is limited to providing independent travel consultancy, travel research, customer guidance, fare-finding assistance, and related administrative support.

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3. Acceptance of These Terms of Use

These Terms of Use constitute a legally binding agreement between FareFinding Ltd and every individual or organisation accessing or using farefinding.com.

By accessing, browsing, viewing, or otherwise using our website, you confirm that you have read, understood, and agree to be legally bound by these Terms of Use together with our Privacy Policy, Cookie Policy, Disclaimer, and any other applicable legal notices published by FareFinding Ltd.

These Terms apply whether you:

• browse our website;
• submit a travel enquiry;
• request a quotation;
• communicate with us by telephone;
• communicate with us by email;
• communicate with us through WhatsApp or other messaging platforms;
• request travel consultancy services;
• receive documentation from FareFinding Ltd;
• use any future customer portal or online account; or
• otherwise interact with our business through our digital services.

If you do not agree with any part of these Terms of Use, you should immediately discontinue using farefinding.com and any associated online services operated by FareFinding Ltd.

Where these Terms of Use are updated, your continued use of our website following publication of the revised version constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If you are accessing our website on behalf of an organisation, company, partnership, charity, or other legal entity, you confirm that you have the authority to bind that organisation to these Terms of Use.

Nothing contained within these Terms prevents FareFinding Ltd from enforcing additional contractual terms where separate agreements are entered into for specific consultancy services, commercial arrangements, or future online services.

Acceptance of these Terms of Use does not create a booking contract for travel services, nor does it guarantee that any travel enquiry submitted through our website will result in a quotation, reservation, or completed travel arrangement.

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4. Scope of These Terms of Use

These Terms of Use govern access to and use of farefinding.com together with any associated online services, customer portals, digital platforms, communication channels, mobile services, applications, or future technologies operated by FareFinding Ltd.

They apply whenever you:

• Visit farefinding.com;
• Browse any page of our website;
• Submit a travel consultation request;
• Complete an online enquiry form;
• Request travel quotations;
• Contact us by telephone;
• Contact us by email;
• Communicate through WhatsApp or other messaging services;
• Download documents published by FareFinding Ltd;
• View destination information;
• Read travel articles, blogs, or promotional material;
• Receive invoices, quotations, booking confirmations, or payment requests;
• Access any future customer portal;
• Create a customer account where available;
• Upload documents to our website;
• Use interactive website functionality; or
• Otherwise interact with our digital services.

These Terms apply regardless of whether you become a customer, simply browse our website, or make an enquiry without proceeding further.

These Terms of Use apply solely to the services and digital platforms operated by FareFinding Ltd.

They do not apply to:

• airline websites;
• hotel websites;
• travel supplier portals;
• payment providers;
• government services;
• visa application websites;
• insurance providers;
• booking platforms; or
• any other third-party services that operate independently of FareFinding Ltd.

Where users access third-party websites through links published on farefinding.com, those organisations operate under their own legal documentation and users should review the relevant Terms of Use, Privacy Policies, Cookie Policies, and contractual documentation before using those services.

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5. Definitions

For the purposes of these Terms of Use, the following definitions apply.

"FareFinding Ltd", "we", "our", or "us" means FareFinding Ltd, an independent United Kingdom travel consultancy responsible for operating farefinding.com and providing the consultancy services described throughout these Terms of Use.

"Website" means farefinding.com together with all associated webpages, customer portals, online services, applications, digital platforms, mobile services, APIs, downloadable content, and any future technology operated by FareFinding Ltd.

"User", "you", or "your" means any individual, organisation, company, representative, or other legal entity accessing or using farefinding.com or any associated services operated by FareFinding Ltd.

"Customer" means any user who submits a travel enquiry, requests travel consultancy services, seeks quotations, communicates with FareFinding Ltd, or otherwise receives services from our business.

"Travel Consultancy Services" means the independent travel research, fare-finding assistance, travel guidance, quotation support, administrative assistance, destination research, customer support, and advisory services provided by FareFinding Ltd.

"Travel Supplier" means any independent airline, hotel, accommodation provider, transport operator, online travel agency, booking platform, insurance provider, destination management company, tour operator, or any other organisation supplying travel-related services.

"Travel Services" means flights, hotels, accommodation, transport, insurance, airport services, rail services, vehicle hire, cruises, holiday packages, excursions, or any other travel-related product supplied by an independent third-party provider.

"Content" means all material published by FareFinding Ltd including text, graphics, logos, photographs, videos, travel guides, destination information, articles, quotations, documents, software, databases, source code, downloadable files, designs, branding, and other intellectual property made available through our website.

"Customer Account" means any future online account, portal, login facility, or authenticated service provided by FareFinding Ltd for the purpose of allowing customers to manage enquiries, quotations, invoices, communications, or other consultancy-related services.

"Applicable Law" means the laws of England and Wales together with all applicable legislation, regulations, statutory instruments, consumer protection laws, data protection legislation, and regulatory guidance relevant to FareFinding Ltd and the operation of farefinding.com.

Unless the context otherwise requires, words importing the singular include the plural and vice versa, references to one gender include all genders, and headings are included solely for convenience and shall not affect the interpretation of these Terms of Use.

6. Eligibility to Use Our Website

FareFinding Ltd welcomes visitors from around the world who wish to learn about our travel consultancy services or request assistance with travel research. To protect the integrity of our website, our customers, and our business operations, users must satisfy certain eligibility requirements when accessing or using farefinding.com.

By using our website, you confirm that you are legally capable of entering into binding agreements under the laws applicable within your jurisdiction. If you are using our website on behalf of another individual, company, partnership, charity, or other organisation, you confirm that you have the necessary authority to act on behalf of that person or organisation.

Our website is intended primarily for individuals who are at least eighteen (18) years of age. Individuals under the age of eighteen should only use farefinding.com under the supervision of a parent, legal guardian, or another responsible adult who accepts responsibility for their use of the website.

By submitting a travel enquiry or requesting consultancy services, you confirm that:

• the information you provide is accurate and complete;
• you are authorised to provide that information;
• you are not impersonating another individual or organisation;
• you will promptly notify FareFinding Ltd if any material information changes;
• you will use our services only for lawful purposes; and
• you understand that submitting an enquiry does not create a travel booking or contractual agreement with FareFinding Ltd.

Where enquiries relate to multiple travellers, the individual submitting the enquiry confirms that they have authority to provide information relating to those passengers and to communicate with FareFinding Ltd on their behalf where appropriate.

FareFinding Ltd reserves the right to refuse access to our website or decline to provide consultancy services where we reasonably believe that a user:

• has provided false or misleading information;
• is acting fraudulently;
• is attempting to abuse our services;
• has breached these Terms of Use;
• is using our website for unlawful purposes; or
• otherwise presents a risk to the security, reputation, or legitimate interests of FareFinding Ltd or our customers.

Nothing in this section obliges FareFinding Ltd to accept every travel enquiry or provide consultancy services where doing so would be unlawful, impracticable, or inconsistent with our legitimate business interests.

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7. Website Access and Availability

FareFinding Ltd aims to make farefinding.com available on a reliable and continuous basis. We recognise that customers rely upon our website to obtain travel information, submit enquiries, communicate with our consultants, and access documentation relating to our consultancy services.

Although we make reasonable efforts to maintain uninterrupted access, we do not guarantee that the website, or any part of it, will always be available, secure, error-free, or operate without interruption.

Access to our website may occasionally be restricted, interrupted, suspended, or unavailable due to circumstances including, but not limited to:

• planned maintenance;
• software updates;
• hardware upgrades;
• website improvements;
• security enhancements;
• server maintenance;
• internet service interruptions;
• telecommunications failures;
• cyber security incidents;
• denial-of-service attacks;
• technical faults;
• force majeure events; or
• circumstances beyond the reasonable control of FareFinding Ltd.

We continually develop and improve our website to enhance customer experience and introduce new functionality. As a result, we may from time to time:

• add new services;
• remove existing functionality;
• redesign website layouts;
• modify navigation;
• introduce customer portals;
• implement new security features;
• change enquiry forms;
• update travel information;
• replace website technologies; or
• discontinue certain features without prior notice where reasonably necessary.

FareFinding Ltd reserves the right to suspend or restrict access to any part of the website where necessary to:

• protect website security;
• investigate suspected misuse;
• prevent fraudulent activity;
• maintain system stability;
• comply with legal obligations;
• protect customer information; or
• safeguard the integrity of our digital infrastructure.

Users are responsible for ensuring that they have suitable internet access, compatible hardware, software, and security measures necessary to use farefinding.com.

Where future customer accounts, online portals, downloadable documentation, invoice systems, quotation portals, or other authenticated services are introduced, FareFinding Ltd may implement additional access requirements, authentication procedures, and security controls to protect those services.

While we endeavour to maintain accurate and current information throughout our website, we cannot guarantee that every page, document, quotation, or travel-related resource will remain continuously available.

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8. Permitted Use of Our Website

FareFinding Ltd grants users a limited, non-exclusive, non-transferable, and revocable permission to access and use farefinding.com solely for lawful personal or legitimate business purposes connected with obtaining information about our travel consultancy services.

Users may use our website to:

• learn about FareFinding Ltd and our services;
• browse travel-related information published by us;
• submit travel consultation requests;
• request quotations;
• communicate with our consultants;
• upload information necessary to assist with travel enquiries;
• download documents specifically made available for customer use;
• review quotations, invoices, payment requests, or other documentation issued by FareFinding Ltd;
• access customer portal services where available;
• contact our customer support team; and
• use future online services made available by FareFinding Ltd in accordance with these Terms of Use.

Users may download or print limited sections of our website solely for their own personal, non-commercial reference, provided that all copyright notices and proprietary information remain intact.

Nothing within these Terms grants users ownership of any content published by FareFinding Ltd or any licence to reproduce, commercially exploit, distribute, modify, or republish website content without our prior written consent.

Users agree to use our website responsibly and in a manner that does not:

• interfere with other users;
• damage our systems;
• compromise website security;
• disrupt website performance;
• overload our infrastructure; or
• adversely affect the operation of FareFinding Ltd or its digital services.

Where additional online services are introduced, including customer dashboards, document management systems, quotation portals, invoice systems, CRM integrations, or secure messaging facilities, those services shall also be governed by these Terms of Use together with any supplementary conditions published at the relevant time.

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9. Prohibited Activities

To maintain the security, reliability, and integrity of farefinding.com, users must not engage in any activity that could damage our website, interfere with its operation, compromise customer information, or otherwise prejudice the legitimate interests of FareFinding Ltd.

Without limitation, users must not:

• use the website for any unlawful purpose;
• provide false, misleading, or fraudulent information;
• impersonate another person or organisation;
• submit fictitious travel enquiries;
• create multiple enquiries intended to disrupt our operations;
• attempt to obtain quotations through deception;
• interfere with website functionality;
• attempt to gain unauthorised access to any part of our systems;
• attempt to access customer accounts belonging to another person;
• circumvent authentication or security controls;
• test or scan the security of our systems without written authorisation;
• upload malicious software, viruses, ransomware, spyware, or other harmful code;
• introduce automated scripts intended to interfere with website operations;
• use robots, bots, spiders, crawlers, scrapers, or automated collection tools without our prior written consent;
• harvest customer information or contact details from our website;
• attempt to copy, download, or reproduce proprietary databases;
• reverse engineer, decompile, or disassemble any software used by FareFinding Ltd;
• interfere with network infrastructure;
• overload servers through excessive automated requests;
• engage in denial-of-service attacks;
• exploit software vulnerabilities;
• bypass access restrictions;
• use our website to distribute spam or unsolicited communications;
• upload unlawful, defamatory, offensive, obscene, threatening, discriminatory, or abusive material;
• infringe intellectual property rights;
• attempt to interfere with CRM systems or administrative functions;
• use our branding without permission;
• reproduce website content for commercial purposes; or
• encourage or assist another person to engage in any prohibited activity.

FareFinding Ltd actively monitors the security of its digital infrastructure and may employ automated monitoring technologies, security logging, fraud detection systems, access controls, and other technical measures designed to identify suspicious or unauthorised activity.

Where prohibited activity is identified, FareFinding Ltd reserves the right to:

• suspend or restrict website access;
• terminate customer accounts;
• reject travel enquiries;
• preserve evidence;
• investigate suspected misuse;
• report unlawful activity to law enforcement authorities;
• cooperate with regulatory bodies;
• pursue civil remedies; and
• take any other action reasonably necessary to protect our customers, systems, employees, business operations, or legal rights.

Nothing contained within this section limits any additional legal rights or remedies available to FareFinding Ltd under applicable law.

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10. Travel Enquiries and Consultancy Services

FareFinding Ltd operates exclusively as an independent travel consultancy specialising in travel research, fare-finding assistance, and personalised customer support.

Our website enables customers to submit travel enquiries so that our consultants can research suitable travel options based upon the information provided.

Submitting an enquiry through farefinding.com does not constitute:

• a confirmed travel booking;
• acceptance of a quotation;
• a legally binding contract;
• confirmation of availability;
• confirmation of travel pricing;
• acceptance by FareFinding Ltd to provide consultancy services; or
• confirmation that a travel supplier has accepted any booking request.

Each enquiry is individually reviewed by members of our consultancy team.

Depending upon the information supplied by the customer, we may:

• research suitable flight options;
• identify hotel accommodation;
• compare available travel arrangements;
• discuss alternative travel dates;
• recommend alternative routes;
• obtain indicative pricing;
• prepare personalised quotations;
• explain supplier terms and conditions;
• answer customer questions;
• communicate with independent travel suppliers where appropriate; and
• provide administrative assistance connected with travel planning.

The recommendations provided by FareFinding Ltd are based upon the information available at the time research is undertaken. Travel prices, airline schedules, accommodation availability, supplier policies, taxes, exchange rates, and promotional fares frequently change without notice.

Accordingly, customers acknowledge that quotations, travel recommendations, fare examples, and suggested itineraries remain subject to:

• supplier verification;
• availability;
• operational changes;
• supplier acceptance;
• revised pricing;
• taxes and surcharges;
• booking conditions; and
• applicable legal or regulatory requirements.

Where requested by a customer, FareFinding Ltd may assist with communicating information to independent travel suppliers or facilitating elements of the booking process. Such assistance forms part of our consultancy services only and does not transfer responsibility for the provision of travel services from the supplier to FareFinding Ltd.

Customers remain responsible for reviewing all quotations, passenger information, travel documentation, supplier terms, cancellation policies, refund conditions, baggage rules, visa requirements, and other contractual documentation before deciding whether to proceed with any travel arrangement.

FareFinding Ltd aims to provide professional, impartial, and accurate travel consultancy services using information reasonably available at the time of each enquiry. However, we cannot guarantee that every enquiry will result in a quotation, that every quotation will remain available, or that every travel arrangement researched will ultimately be capable of being booked.

11. Customer Accounts and Future Online Services

FareFinding Ltd continually invests in improving its digital services to provide customers with a secure, efficient, and professional travel consultancy experience. As our business develops, we may introduce additional online services including secure customer accounts, quotation portals, document centres, invoice management, payment request facilities, booking progress tracking, communication portals, and other digital tools designed to improve customer experience.

Where customer accounts or authenticated services are made available, users may be required to register for an account in order to access certain features of farefinding.com.

When creating or maintaining a customer account, users agree to:

• provide accurate, complete, and current registration information;
• maintain the accuracy of their account details;
• keep login credentials confidential;
• use a strong and unique password where applicable;
• notify FareFinding Ltd promptly if they believe their account security has been compromised;
• ensure that any person accessing their account has appropriate authority to do so; and
• accept responsibility for activities carried out using their account credentials unless caused by the negligence of FareFinding Ltd.

Users must not:

• share account credentials with unauthorised individuals;
• allow another person to use their account without permission;
• create accounts using false identities;
• register multiple accounts for fraudulent purposes;
• attempt to gain access to another customer's account;
• interfere with authentication mechanisms;
• bypass security controls; or
• misuse any customer portal provided by FareFinding Ltd.

Where authentication features such as two-factor authentication, email verification, identity verification, document validation, or additional security measures are introduced, users agree to comply with those procedures where required.

FareFinding Ltd reserves the right to:

• verify account information;
• request additional identification where reasonably necessary;
• suspend accounts where suspicious activity is detected;
• temporarily restrict access during security investigations;
• remove inactive accounts where appropriate;
• disable accounts that breach these Terms of Use; and
• introduce additional security requirements without prior notice where reasonably necessary to protect customers or our systems.

Where future online services include document storage, quotations, invoices, payment requests, receipts, booking confirmations, or travel documentation, customers are responsible for reviewing the information made available through their account and notifying FareFinding Ltd promptly if any information appears inaccurate or incomplete.

The availability of customer accounts shall not create any obligation upon FareFinding Ltd to retain information indefinitely. Account information may be retained, archived, or removed in accordance with our Privacy Policy, legal obligations, internal retention policies, and applicable legislation.

Nothing within this section creates any guarantee that customer account functionality will always be available or that future online services will remain unchanged.

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12. Communications

Effective communication is an important part of the travel consultancy services provided by FareFinding Ltd. We may communicate with customers throughout the enquiry process to obtain additional information, provide travel recommendations, issue quotations, respond to enquiries, deliver documentation, and provide administrative assistance relating to requested travel services.

Depending upon your preferences and the nature of your enquiry, communications may take place through:

• email;
• telephone;
• WhatsApp;
• online enquiry forms;
• secure customer portals;
• SMS messaging where applicable;
• future mobile applications;
• website notifications; or
• other communication methods agreed between FareFinding Ltd and the customer.

By contacting FareFinding Ltd or submitting a travel enquiry, you acknowledge that we may contact you where reasonably necessary in connection with:

• your travel enquiry;
• travel quotations;
• requests for additional information;
• consultancy recommendations;
• document requests;
• invoice or payment enquiries;
• customer service matters;
• complaint handling;
• fraud prevention;
• identity verification;
• website security;
• legal or regulatory requirements; or
• administration of our services.

Customers are responsible for ensuring that the contact details they provide remain accurate and up to date throughout the consultancy process.

Where incorrect or outdated contact information results in delays, missed communications, inaccurate quotations, or other inconvenience, FareFinding Ltd cannot accept responsibility for consequences arising from information supplied incorrectly by the customer.

From time to time we may send service-related communications that are necessary for the operation of our business or the provision of requested consultancy services. These communications may include:

• acknowledgement of enquiries;
• requests for clarification;
• quotation updates;
• appointment confirmations;
• payment reminders;
• document notifications;
• security alerts;
• account verification requests;
• website service announcements; or
• legal or regulatory notices.

Such communications are distinct from marketing communications and may be sent where reasonably necessary for the performance of our services or our legitimate business interests.

Where customers have consented to receive marketing communications, FareFinding Ltd may also provide information regarding travel inspiration, destination updates, promotional consultancy services, or business news. Customers may withdraw marketing consent at any time in accordance with our Privacy Policy and applicable legislation.

Although we make reasonable efforts to ensure reliable communication, we cannot guarantee the availability or uninterrupted operation of third-party telecommunications providers, internet services, email systems, messaging platforms, or other external communication networks.

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13. Intellectual Property Rights

FareFinding Ltd respects intellectual property rights and is committed to protecting the original content, branding, technology, and materials developed for the operation of farefinding.com.

Unless otherwise stated, all intellectual property rights relating to our website and digital services are owned by FareFinding Ltd or are used under an appropriate licence granted by the relevant rights holder.

The publication of information through farefinding.com does not grant users any ownership interest in our intellectual property or any licence to reproduce, distribute, commercially exploit, modify, or otherwise use our content except as expressly permitted by these Terms of Use or applicable law.

Our intellectual property includes, but is not limited to:

• the FareFinding Ltd name and trading style;
• company logos and branding;
• trademarks and service marks;
• website design and user interface;
• page layouts and navigation;
• written content;
• travel guides and destination information;
• quotations and document templates;
• images, graphics, illustrations, and icons;
• databases and compilations;
• CRM-generated documentation;
• PDF templates;
• invoices and quotation formats;
• booking confirmation templates;
• software;
• source code;
• scripts;
• APIs;
• databases;
• website architecture;
• downloadable documents;
• business processes;
• training materials; and
• all other original works created or commissioned by FareFinding Ltd.

Except where expressly permitted by law or with our prior written consent, users must not:

• reproduce website content;
• copy substantial portions of our publications;
• modify our documents;
• republish our material;
• distribute our content;
• commercially exploit our intellectual property;
• remove copyright notices;
• create derivative works;
• frame or mirror our website;
• use our branding in advertising;
• reproduce our travel research;
• scrape proprietary databases; or
• otherwise infringe our intellectual property rights.

Users may view, download, or print limited portions of our website solely for their own personal and non-commercial use in connection with obtaining information about our consultancy services.

Nothing contained within these Terms transfers ownership of any intellectual property rights from FareFinding Ltd to any user.

Where users believe that material published on farefinding.com infringes their intellectual property rights, they should notify FareFinding Ltd using the contact details contained within these Terms of Use. We will investigate legitimate concerns and, where appropriate, take reasonable action in accordance with applicable law.

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14. User Content and Customer Information

Certain areas of farefinding.com may allow users to submit information, upload documents, communicate with our consultants, respond to requests for information, or otherwise provide content as part of our travel consultancy services.

User content may include, without limitation:

• travel enquiry information;
• travel preferences;
• uploaded documents;
• passport details where voluntarily provided;
• itinerary requests;
• customer correspondence;
• images;
• supporting documentation;
• questionnaires;
• feedback;
• reviews;
• survey responses;
• complaint information; and
• any other information submitted by users through our website or communication channels.

By submitting content to FareFinding Ltd, users confirm that:

• they own the information submitted or have appropriate authority to provide it;
• the information is accurate to the best of their knowledge;
• submission of the information does not infringe the rights of any third party;
• the information is not unlawful or misleading; and
• they understand that FareFinding Ltd may process the information for the purposes of providing requested consultancy services.

Users must not submit content that:

• is false or deceptive;
• contains malicious software;
• infringes copyright or trademarks;
• breaches confidentiality obligations;
• contains unlawful material;
• promotes criminal activity;
• contains abusive, threatening, defamatory, obscene, discriminatory, or offensive material;
• infringes the privacy rights of another person;
• attempts to compromise website security; or
• otherwise breaches applicable law.

Where users upload documents necessary to assist with travel enquiries, FareFinding Ltd will use reasonable efforts to protect those documents in accordance with our Privacy Policy and internal security procedures.

By submitting information through farefinding.com, users grant FareFinding Ltd a limited, non-exclusive, royalty-free licence to store, process, reproduce, and use that information solely for purposes connected with:

• responding to enquiries;
• researching travel options;
• preparing quotations;
• communicating with customers;
• maintaining CRM records;
• providing requested consultancy services;
• complying with legal obligations;
• resolving disputes;
• preventing fraud; and
• protecting our legitimate business interests.

This licence continues only for as long as reasonably necessary to fulfil the purposes for which the information was submitted or as otherwise required by law.

FareFinding Ltd reserves the right to refuse, remove, restrict, or delete user content where we reasonably believe that it breaches these Terms of Use, applicable legislation, or the legitimate interests of our business.

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15. Third-Party Services and External Links

FareFinding Ltd may provide access to, integrate with, or refer users to independent third-party services that assist customers during the travel research process or support the operation of our website.

Such services may include:

• airline websites;
• hotel websites;
• accommodation providers;
• booking platforms;
• travel suppliers;
• payment service providers;
• mapping services;
• weather information services;
• government travel advice;
• visa information websites;
• travel insurance providers;
• social media platforms;
• communication providers;
• analytics services;
• cloud hosting providers; and
• other trusted technology partners.

These services are provided solely for customer convenience, operational support, or informational purposes.

The inclusion of any external service or hyperlink does not constitute:

• an endorsement;
• a recommendation;
• a sponsorship arrangement;
• a commercial partnership;
• confirmation of accuracy;
• approval of third-party products or services; or
• acceptance of responsibility for information published by external organisations.

Third-party organisations operate independently of FareFinding Ltd and remain responsible for their own:

• terms of use;
• privacy policies;
• cookie policies;
• contractual documentation;
• booking conditions;
• payment procedures;
• security practices;
• customer support; and
• business operations.

Where customers choose to use services provided by an independent organisation, any contractual relationship relating to those services will ordinarily exist directly between the customer and the relevant third party.

FareFinding Ltd does not own, operate, or control external websites and cannot guarantee:

• their availability;
• uninterrupted operation;
• security;
• accuracy;
• pricing;
• reliability;
• availability of travel services;
• booking functionality;
• data protection practices; or
• operational performance.

Users access third-party services entirely at their own discretion and risk.

FareFinding Ltd accepts no responsibility for any loss, inconvenience, delay, financial loss, contractual dispute, cybersecurity incident, or other consequence arising from the use of third-party websites or services beyond our reasonable control.

We encourage all users to carefully review the legal documentation, privacy notices, booking conditions, refund policies, and security practices of any independent organisation before providing personal information, making payments, or entering into contractual arrangements.

16. Website Content and Pricing Information

FareFinding Ltd makes reasonable efforts to ensure that the information published on farefinding.com is accurate, current, professionally prepared, and presented in good faith. Our website has been developed to provide customers with information about our travel consultancy services, destination guidance, travel research, fare comparisons, promotional travel examples, and other resources intended to assist customers during the travel planning process.

Although we periodically review and update the information published throughout our website, the travel industry is highly dynamic and information may change frequently without prior notice.

Travel information that may change includes, but is not limited to:

• airline schedules;
• flight routes;
• hotel availability;
• accommodation standards;
• travel supplier policies;
• promotional campaigns;
• destination entry requirements;
• government travel advice;
• airport taxes;
• airline surcharges;
• exchange rates;
• baggage allowances;
• cancellation policies;
• refund conditions; and
• other information supplied by independent third-party travel providers.

For this reason, FareFinding Ltd does not warrant or guarantee that every item of information published on farefinding.com will always remain:

• complete;
• accurate;
• current;
• uninterrupted;
• error free;
• suitable for every individual circumstance; or
• continuously available.

Where travel prices, promotional offers, estimated savings, or "From" prices are displayed, such information is provided solely for general guidance, marketing, and travel research purposes.

Unless expressly confirmed in writing by an authorised representative of FareFinding Ltd, no pricing information published on our website constitutes:

• a guaranteed fare;
• a guaranteed hotel rate;
• a legally binding quotation;
• a contractual offer;
• confirmation of supplier availability;
• confirmation that promotional pricing remains available; or
• confirmation that travel services may be purchased at the displayed price.

Travel suppliers regularly update pricing based upon commercial demand, booking class availability, operational capacity, exchange rates, taxes, supplier policies, and other factors outside the control of FareFinding Ltd.

Where customers request a personalised quotation, FareFinding Ltd will use reasonable efforts to research current information available from independent travel suppliers. However, quotations remain subject to:

• supplier verification;
• availability;
• revised pricing;
• updated taxes and charges;
• booking conditions;
• supplier acceptance;
• operational changes; and
• applicable legal or regulatory requirements.

The publication of travel information through farefinding.com should not be interpreted as professional legal advice, immigration advice, financial advice, taxation advice, insurance advice, or official government guidance.

Customers remain responsible for independently verifying any information that may materially affect their travel arrangements through the appropriate government authority, airline, accommodation provider, embassy, consulate, insurer, or other competent organisation.

FareFinding Ltd accepts no responsibility for decisions made solely in reliance upon website information without appropriate independent verification where such verification would reasonably be expected.

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17. No Booking Contract

FareFinding Ltd operates as an independent travel consultancy and fare-finding business. Our role is to assist customers by researching travel options, comparing available fares, identifying suitable accommodation, and providing professional guidance throughout the travel planning process.

The use of farefinding.com, submission of a travel enquiry, receipt of a quotation, or communication with our consultants does not, by itself, create a legally binding contract for the provision of travel services.

For the avoidance of doubt, the following actions do not constitute confirmation of a travel booking:

• browsing our website;
• requesting travel information;
• submitting an enquiry form;
• requesting a quotation;
• receiving a quotation;
• discussing travel options with our consultants;
• receiving indicative pricing;
• receiving itinerary suggestions;
• requesting booking assistance;
• receiving invoices or payment requests issued for consultancy purposes; or
• corresponding with FareFinding Ltd regarding potential travel arrangements.

Where a customer decides to proceed with travel arrangements identified during the consultancy process, the contractual relationship relating to the provision of travel services will ordinarily exist directly between the customer and the relevant independent travel supplier unless expressly agreed otherwise in writing.

Accordingly, responsibility for the delivery of travel services remains with the relevant supplier, including matters relating to:

• booking confirmations;
• ticket issuance;
• accommodation reservations;
• travel schedules;
• baggage policies;
• cancellations;
• refunds;
• operational changes;
• customer support after booking;
• supplier financial protection arrangements; and
• compliance with applicable travel regulations.

Where requested by a customer, FareFinding Ltd may provide administrative assistance by communicating with independent suppliers, explaining supplier documentation, facilitating the exchange of information, or assisting throughout the booking process.

Such assistance forms part of our consultancy services only and does not transfer responsibility for the provision of travel services from the supplier to FareFinding Ltd.

Customers acknowledge that no travel arrangement should be regarded as confirmed until all necessary confirmations have been issued by the relevant supplier and any applicable contractual requirements have been satisfied.

Nothing contained within this section affects any statutory consumer rights available under applicable legislation.

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18. Limitation of Liability

FareFinding Ltd is committed to providing professional travel consultancy services using reasonable care, skill, and diligence. We make every reasonable effort to research travel options accurately, provide reliable information based upon the details available at the time of each enquiry, and assist customers throughout the travel planning process.

However, because FareFinding Ltd operates as an independent travel consultancy rather than a provider of travel services, our ability to control the actions, decisions, pricing, operational performance, or contractual obligations of independent travel suppliers is necessarily limited.

To the fullest extent permitted by the laws of England and Wales, FareFinding Ltd shall not be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, or economic loss, damage, expense, cost, inconvenience, delay, or disruption arising from or connected with:

• changes to airline schedules;
• cancelled flights;
• delayed flights;
• missed connections;
• accommodation availability;
• hotel service standards;
• supplier insolvency;
• supplier operational decisions;
• travel price increases;
• withdrawal of promotional fares;
• exchange rate fluctuations;
• airport taxes or government charges;
• visa refusals;
• immigration decisions;
• passport issues;
• denied boarding;
• baggage loss or delay;
• travel disruption;
• technical failures affecting supplier systems;
• website interruptions beyond our reasonable control;
• cybersecurity incidents affecting third-party providers;
• force majeure events; or
• any circumstance outside the reasonable control of FareFinding Ltd.

Our liability is further limited where losses arise from:

• inaccurate information supplied by the customer;
• failure to review quotations or travel documentation;
• failure to obtain appropriate travel insurance;
• failure to comply with passport or visa requirements;
• failure to satisfy health or vaccination requirements;
• failure to comply with supplier booking conditions;
• acts or omissions of independent travel suppliers; or
• circumstances that customers could reasonably have avoided through the exercise of reasonable care.

Where FareFinding Ltd provides quotations, recommendations, destination information, travel research, or administrative assistance, such information is prepared using information reasonably available at the relevant time and should not be interpreted as guaranteeing any future outcome.

Nothing contained within these Terms of Use excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Nothing contained within these Terms of Use affects any mandatory statutory rights available to consumers under applicable consumer protection legislation.

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19. Indemnity

Users agree to indemnify, defend, and hold harmless FareFinding Ltd, together with its directors, officers, employees, consultants, contractors, agents, representatives, successors, and assigns, against any losses, liabilities, claims, damages, costs, expenses, legal fees, or other liabilities arising directly or indirectly from:

• breach of these Terms of Use;
• unlawful use of farefinding.com;
• misuse of our digital services;
• fraudulent enquiries;
• inaccurate information knowingly provided by the user;
• infringement of intellectual property rights;
• misuse of customer accounts;
• unauthorised access to our systems;
• transmission of malicious software;
• abuse of communication facilities;
• unlawful user-generated content;
• breach of applicable legislation; or
• violation of the rights of another individual or organisation.

This indemnity includes reasonable legal costs and professional expenses incurred by FareFinding Ltd in investigating, defending, enforcing, or resolving claims arising from a user's actions.

Where a claim or dispute arises that may give rise to this indemnity, FareFinding Ltd reserves the right to assume exclusive control over the defence and settlement of the matter.

Users agree to cooperate fully with FareFinding Ltd in relation to any investigation, legal proceedings, regulatory enquiries, or dispute resolution process connected with such claims.

Nothing contained within this section limits any additional remedies available to FareFinding Ltd under applicable law or equity.

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20. Suspension and Termination of Access

FareFinding Ltd reserves the right to suspend, restrict, or terminate access to farefinding.com, customer accounts, online services, or any associated digital platforms where such action is reasonably necessary to protect our business, customers, systems, employees, or legitimate legal interests.

Access may be suspended or terminated immediately, with or without prior notice where reasonably appropriate, including where we reasonably believe that a user has:

• breached these Terms of Use;
• provided false or misleading information;
• attempted to compromise website security;
• engaged in fraudulent activity;
• submitted malicious software;
• attempted unauthorised access to protected systems;
• interfered with website functionality;
• abused our consultancy services;
• infringed our intellectual property rights;
• engaged in unlawful conduct;
• attempted to access another customer's information;
• repeatedly submitted abusive or fictitious enquiries; or
• otherwise acted in a manner likely to cause harm to FareFinding Ltd, our customers, or third parties.

Where security concerns arise, FareFinding Ltd may take immediate protective action including:

• disabling customer accounts;
• blocking IP addresses;
• restricting website access;
• preserving system logs;
• retaining relevant evidence;
• notifying affected users where appropriate;
• reporting unlawful activity to law enforcement authorities;
• cooperating with regulatory bodies; and
• commencing legal proceedings where necessary.

Where access has been suspended due to suspected misuse, FareFinding Ltd may investigate the circumstances before determining whether access should be restored.

Termination of website access shall not affect:

• rights accrued before termination;
• legal obligations that survive termination;
• outstanding payment obligations where applicable;
• intellectual property rights;
• confidentiality obligations;
• indemnity provisions;
• limitation of liability provisions; or
• any other provision which by its nature is intended to survive termination.

FareFinding Ltd may also discontinue or withdraw any part of its website, digital services, customer portals, or online functionality at any time where reasonably necessary for operational, commercial, technical, legal, or security reasons.

Nothing contained within this section limits FareFinding Ltd's right to pursue any other remedy available under applicable law where a breach of these Terms of Use has occurred.

21. Privacy and Cookies

FareFinding Ltd is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers and website users. We recognise that responsible handling of personal information is fundamental to maintaining trust and delivering professional travel consultancy services.

The collection, use, storage, sharing, retention, and protection of personal information obtained through farefinding.com is governed by our Privacy Policy together with applicable United Kingdom data protection legislation.

When using our website, users may provide personal information in a variety of ways, including by:

• submitting travel enquiries;
• requesting quotations;
• contacting us by telephone;
• contacting us by email;
• communicating through WhatsApp or other messaging services;
• uploading supporting documentation;
• requesting travel consultancy services;
• creating customer accounts where available;
• subscribing to marketing communications; or
• otherwise interacting with FareFinding Ltd through our digital services.

FareFinding Ltd processes personal information only where there is an appropriate lawful basis under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), or any other applicable legislation.

Our Privacy Policy explains in greater detail:

• what personal information we collect;
• how information is collected;
• the lawful basis for processing;
• how information is used;
• how long information is retained;
• when information may be shared with trusted third parties;
• international data transfers where applicable;
• security measures used to protect personal information;
• customer rights under UK GDPR; and
• how customers may contact us regarding privacy matters.

Users should carefully review our Privacy Policy before submitting personal information through farefinding.com.

Cookies and Similar Technologies

FareFinding Ltd uses cookies and similar technologies to support the secure and efficient operation of our website.

Cookies may be used for purposes including:

• maintaining website functionality;
• remembering user preferences;
• improving website performance;
• analysing visitor behaviour;
• protecting website security;
• preventing fraudulent activity;
• maintaining secure sessions;
• improving accessibility; and
• enhancing the overall customer experience.

Some cookies are essential for the operation of farefinding.com and cannot ordinarily be disabled without affecting website functionality.

Where required by applicable legislation, FareFinding Ltd will obtain user consent before placing non-essential cookies on a user's device.

Users may manage their cookie preferences through the cookie management tools provided on our website or through their browser settings.

Further information regarding our use of cookies is available within our Cookie Policy.

Nothing contained within these Terms of Use modifies or replaces the rights available to users under our Privacy Policy or applicable data protection legislation.

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22. Changes to These Terms of Use

FareFinding Ltd may review, amend, update, replace, or otherwise modify these Terms of Use from time to time to ensure that they continue to accurately reflect our business operations, legal obligations, technological developments, website functionality, and the services we provide.

Updates may become necessary for a variety of reasons, including:

• changes in legislation;
• regulatory guidance;
• developments in consumer protection law;
• improvements to website functionality;
• technological developments;
• cybersecurity enhancements;
• changes to our travel consultancy services;
• introduction of customer accounts;
• implementation of new CRM functionality;
• new quotation, invoicing, or document management systems;
• operational changes;
• business restructuring;
• expansion of our digital services; or
• changes affecting the travel industry generally.

The most recent version of these Terms of Use will always be published on farefinding.com and shall supersede all previous versions from the date of publication unless expressly stated otherwise.

Where changes are considered significant, FareFinding Ltd may take reasonable steps to notify users through one or more of the following methods:

• notices published on our website;
• customer account notifications;
• email communications where appropriate;
• announcements through customer portals;
• updates accompanying revised legal documentation; or
• any other communication method considered appropriate in the circumstances.

Users are encouraged to review these Terms of Use periodically to ensure they remain familiar with the legal conditions governing access to and use of farefinding.com.

Continued access to or use of our website following publication of updated Terms of Use constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If any provision of these Terms of Use is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be interpreted as narrowly as necessary to achieve its intended purpose. If such interpretation is not possible, the affected provision shall be deemed severed from these Terms of Use, while all remaining provisions shall continue in full force and effect.

No delay or failure by FareFinding Ltd in exercising any right or remedy available under these Terms of Use shall constitute a waiver of that right or remedy.

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23. Governing Law and Jurisdiction

These Terms of Use, together with any dispute, claim, or matter arising out of or in connection with their subject matter, the use of farefinding.com, or the travel consultancy services provided by FareFinding Ltd, shall be governed by and interpreted in accordance with the laws of England and Wales.

FareFinding Ltd is incorporated and operates from the United Kingdom. Our website is primarily intended for individuals seeking independent travel consultancy services relating to travel from the United Kingdom to destinations worldwide.

Although farefinding.com may be accessed from countries outside the United Kingdom, FareFinding Ltd makes no representation that the content, services, or information available through our website are appropriate, lawful, or available for use in every jurisdiction.

Users accessing our website from outside the United Kingdom are responsible for ensuring that their use of farefinding.com complies with all applicable local laws and regulations within their own jurisdiction.

Where any dispute arises concerning:

• these Terms of Use;
• access to or use of farefinding.com;
• customer accounts;
• travel enquiries;
• quotations;
• consultancy services;
• website content;
• intellectual property;
• privacy matters;
• website security; or
• any related matter connected with FareFinding Ltd,

the parties shall first seek to resolve the matter through constructive dialogue, good faith negotiations, and reasonable cooperation before commencing formal legal proceedings where appropriate.

Nothing contained within these Terms of Use prevents users from exercising any mandatory statutory rights or consumer protections available under applicable legislation.

Subject to those mandatory legal rights that cannot lawfully be excluded, the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from or relating to these Terms of Use, the operation of farefinding.com, or the consultancy services provided by FareFinding Ltd.

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24. Contact Us

FareFinding Ltd welcomes enquiries regarding these Terms of Use, our travel consultancy services, or any aspect of our website and digital services.

If you require clarification regarding any provision contained within these Terms of Use, wish to report inaccurate information published on our website, experience technical difficulties while using farefinding.com, or would like further information regarding our consultancy services, please contact us using the details below.

FareFinding Ltd

Telephone

0208 163 3929

WhatsApp

0204 600 6972

Email

info@farefinding.com

Website

https://farefinding.com

Customers may also contact us by completing the travel enquiry form available through farefinding.com.

We aim to acknowledge legitimate enquiries promptly and respond within a reasonable timeframe during our normal business hours.

Depending upon the nature of your enquiry, we may require additional information to verify your identity before discussing customer-specific matters or providing assistance relating to travel enquiries, quotations, customer accounts, invoices, payment requests, or other confidential information.

Where an enquiry relates primarily to services provided by an independent travel supplier, FareFinding Ltd may recommend that the customer contacts the relevant supplier directly where that organisation is responsible for the matter in question.

Where appropriate, FareFinding Ltd will make reasonable efforts to assist customers by facilitating communication with independent travel suppliers as part of our travel consultancy services. Such assistance does not transfer responsibility for the underlying travel services from the supplier to FareFinding Ltd.

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25. Accessibility

FareFinding Ltd is committed to making farefinding.com, our legal documentation, and our digital services as accessible as reasonably practicable for all users.

We recognise that visitors may have different accessibility requirements and we continually seek to improve the usability, readability, and accessibility of our website in accordance with recognised good practice and evolving accessibility standards.

Where reasonably practicable, we aim to ensure that:

• website navigation is clear and consistent;
• legal documents are logically structured;
• headings follow a clear hierarchy;
• content is written in plain and understandable language where appropriate;
• important information is presented in a readable format;
• forms are designed to be straightforward to complete;
• colour choices support readability;
• responsive layouts function across a range of devices;
• future customer portals incorporate appropriate accessibility considerations; and
• digital services continue to improve as technology develops.

If you experience difficulty accessing any part of farefinding.com or require assistance understanding these Terms of Use, please contact FareFinding Ltd using the contact details provided within this document.

Where reasonably practicable, we will make appropriate efforts to:

• provide information in an alternative format;
• explain legal documentation;
• assist with completing enquiry forms;
• respond to reasonable accessibility requests; and
• consider improvements that may enhance accessibility for future users.

Accessibility is an ongoing process rather than a one-time achievement. As FareFinding Ltd continues to expand its digital services, customer portals, CRM systems, and online functionality, we remain committed to reviewing and improving the accessibility of our website wherever reasonably practicable.

Nothing contained within this section creates an absolute obligation to provide every accessibility feature requested. However, FareFinding Ltd will continue to make reasonable efforts to improve accessibility in line with technological developments, user feedback, and applicable legal requirements.

26. Document Control

The following document control information forms part of these Terms of Use and provides the official record of the publication, ownership, review cycle, and version management of this document.

Document Title: Terms of Use

Document Owner: FareFinding Ltd

Document Classification: Public Website Legal Policy

Approved By: FareFinding Ltd Management

Document Status: Active

These Terms of Use remain effective until replaced, withdrawn, or superseded by a revised version published by FareFinding Ltd.

FareFinding Ltd reserves the right to amend, update, or replace this document at any time in accordance with Chapter 22 (Changes to These Terms of Use).

Where revisions are published, the updated version will replace all previous editions from its effective date unless expressly stated otherwise.

Users are encouraged to review these Terms of Use periodically to remain informed of any amendments affecting the use of farefinding.com or our travel consultancy services.

Nothing contained within these Terms of Use limits, excludes, or otherwise affects any statutory rights available to consumers under applicable law.

© 2026 FareFinding Ltd. All rights reserved.

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Appendix A – Summary of User Responsibilities

The table below provides a practical summary of the principal responsibilities accepted by users when accessing farefinding.com or using the travel consultancy services provided by FareFinding Ltd.

This appendix is provided for convenience only and should be read together with the full Terms of Use. In the event of any inconsistency between this summary and the main body of these Terms, the provisions contained within the relevant chapter shall prevail.

User Responsibility Description

Use the website lawfully Access farefinding.com only for lawful purposes and in accordance with these Terms of Use.

Provide accurate information Ensure all travel enquiries, quotations requests, account information, and communications are accurate, complete, and kept up to date.

Protect account credentials Maintain the confidentiality of usernames, passwords, authentication codes, and any future customer account credentials.

Respect website security Do not attempt to bypass security controls, gain unauthorised access, interfere with website functionality, or compromise FareFinding Ltd systems.

Respect intellectual property Do not reproduce, distribute, modify, commercially exploit, or copy website content without prior written permission from FareFinding Ltd.

Use quotations responsibly Understand that quotations, promotional prices, and travel recommendations remain subject to supplier verification, pricing changes, and availability.

Verify travel requirements Independently confirm passport validity, visa requirements, health regulations, insurance arrangements, baggage rules, and destination entry requirements before travelling.

Review supplier documentation Carefully review supplier booking conditions, cancellation policies, refund terms, and travel documentation before proceeding with any travel arrangements.

Protect personal information Provide only information that you are authorised to disclose and notify FareFinding Ltd if your personal details change during the consultancy process.

Respect other users Use our website responsibly and avoid behaviour that may interfere with the experience, privacy, or security of other users.

Report security concerns Promptly notify FareFinding Ltd if you become aware of suspected fraud, unauthorised account access, website vulnerabilities, or other security concerns.

Comply with applicable law Ensure your use of farefinding.com complies with the laws and regulations applicable within your jurisdiction.

The above responsibilities are intended to support the secure, efficient, and professional operation of FareFinding Ltd's website and digital services while protecting the interests of our customers, employees, business partners, and the wider travelling public.

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Appendix B – Relationship Between FareFinding Ltd and Independent Travel Suppliers

FareFinding Ltd operates as an independent travel consultancy business.

The purpose of the following summary is to help customers understand the respective responsibilities of FareFinding Ltd and the independent travel suppliers whose products or services may be discussed during the consultancy process.

Activity FareFinding Ltd Customer Independent Travel Supplier

Travel enquiry Receive and review customer requirements Provide accurate travel information Not involved unless contacted

Travel research Research suitable travel options Explain travel preferences and requirements Provide publicly available travel information

Fare comparison Compare available options where reasonably practicable Review recommendations Determine pricing and availability

Travel quotation Prepare indicative consultancy quotations Review quotation carefully Confirm final pricing where applicable

Booking assistance Provide administrative assistance where requested Decide whether to proceed Process bookings and issue confirmations

Travel services Consultancy only Select preferred travel arrangements Deliver flights, accommodation, transport, or other travel services

Travel documentation Explain documentation where appropriate Review all documentation Issue official supplier documentation

Changes and cancellations Provide reasonable administrative assistance where appropriate Notify relevant parties promptly Apply supplier terms and conditions

Customer support Consultancy support within our role Communicate accurate information Manage supplier-specific operational matters

After-sales issues Provide reasonable assistance where appropriate Cooperate with supplier procedures Resolve matters relating to services supplied

This appendix is intended as a general guide only.

The legal rights and obligations relating to travel services supplied by independent organisations remain governed by the contractual documentation issued by the relevant supplier.

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Revision History

Version Date Summary of Changes

1.0 06 July 2026 Initial corporate Terms of Use prepared for FareFinding Ltd. This document establishes the legal framework governing access to and use of farefinding.com, customer responsibilities, website security, intellectual property rights, customer accounts, travel enquiries, privacy, and the operation of FareFinding Ltd's digital travel consultancy services. Future revisions will record significant legislative, regulatory, operational, technological, cybersecurity, accessibility, or business changes affecting these Terms of Use.

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End of Document

These Terms of Use should be read together with the following FareFinding Ltd legal documents:

• Privacy Policy
• Cookie Policy
• Disclaimer
• Terms and Conditions (where applicable)

Together, these documents establish the legal framework governing the operation of farefinding.com and the independent travel consultancy services provided by FareFinding Ltd.

FareFinding Ltd remains committed to conducting its business with professionalism, transparency, fairness, and integrity while providing customers with reliable travel consultancy services and maintaining high standards of legal compliance, information security, and customer service.